macOS users may notice that the Engine DJ Sync Manager is unavailable or greyed out when they go to sync files with their drive. Or, they may either have no access to any functions within the sync manager or are unable to access any connected drives.
As is common these days, macOS security options are evolving and the Engine software may need to be enabled permission to access your hard disk and/or external drives before any files can be transferred. If this is not done when prompted during installation (options could have also changed during an OS update), it's easy to go into the macOS system settings and update the permissions.
- Navigate to the Apple menu (top-left corner of the screen) > System Preferences
- Select Security & Privacy, then click the Privacy tab at the top
- On the left side of the window, find and select Files and Folders. You should then see Engine DJ in the right-side of the window.
- Click the lock in the bottom left-hand corner of the screen and enter your password before you can make any changes. Once unlocked, place a check in the boxes for Removable Volumes and Desktop Folder beneath Engine DJ.
- Click the lock again to save your changes.
Restart Engine DJ and you should now have full access to the Engine DJ Sync Manager and your external drives.